At Royal Wildflower, we want you to love your locket! If something isn't right with your order, we're happy to help. Please review our return and exchange policy below.

Damaged or Broken Lockets

If your locket arrives broken or damaged, we'll replace it at no additional cost to you, including shipping. Please contact us as soon as possible after delivery with a description of the issue and photos of the damage so we can arrange a replacement.

Returns & Refunds

If you're not completely happy with your locket, you may return it for a full refund within 30 days of delivery.

• Customers are responsible for the cost of return shipping.

• Lockets must be returned in their original condition, with no signs of damage caused after delivery.

• Once we receive and inspect your returned locket, we'll issue a full refund to your original payment method.

Exchanges

Would you prefer a different locket design? We're happy to exchange it!

• Exchanges must be requested within 30 days of delivery.

• Customers are responsible for the cost of shipping the original locket back to us.

• Your replacement locket and its shipping are provided at no additional cost.

• The original locket must be returned in its original condition, with no signs of damage caused after delivery.

How to Start a Return or Exchange

Please contact Royal Wildflower before mailing your locket back so we can provide return instructions. Include your order information and let us know whether you'd like a refund or an exchange.

Questions?

We're happy to help! Please reach out to Royal Wildflower with any questions or concerns about your order. Thank you for supporting our small business!